Privacy Policy

Introduction

Tamboo works hard to ensure that your privacy is protected when using our online services. To demonstrate this, we have a policy setting out how your personal data will be processed and protected. This Privacy Policy may be updated from time to time - please stay updated to changes by visiting our website.

This Privacy Policy only concerns Tamboo customers and users of our website. If you are a user of a Tamboo customer, this Privacy Policy is not applicable. You must consult the privacy policy of the Tamboo customer you are a user of instead.

Who's responsible for your personal data?

Tamboo is headquartered in Ohio, and our Services are provided to you by Veles International, Ltd., which owns and operates Tamboo. If you are a natural person of the European Union ("EU"), Tamboo is the controller of the personal data you submit to us with respect to the GDPR [Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)].

To contact Tamboo, please use our contact form.

Why do we collect personal data?

Tamboo collects, uses, shares, and processes personal data for the purposes described in this Privacy Policy, including:

  • as necessary to provide the Services and fulfill our obligations pursuant to the Terms of Service;
  • where you have consented to the processing, which you can revoke at any time;
  • where necessary to comply with a legal obligation, a court order, or to exercise and defend legal claims;
  • where necessary for the purposes of Tamboo's or a third party's legitimate interests.

Legitimate Interests

We process your personal data in furtherance of our legitimate interests, including:

  • providing and improving the Services. We do so as it is necessary to pursue our legitimate interests of providing and developing innovative offerings on a sustained basis; and
  • keeping the Services safe and secure. We do so as it is necessary to pursue the legitimate interests of Tamboo, its customers, and its customers' users, in ensuring the Services are secure, and to protect against fraud, spam, and abuse, etc.

What types of personal data do we collect?

Tamboo collects information about you, including information that directly or indireclty identifies you, if you choose to share it with Tamboo. We receive information in a few different ways, including when you visit our website or use our Services. For example:

When visiting our website or using our Services:

  • Based on your consent, we collect information from your browser, computer, or mobile device, which provide us with technical information when you access or use our website or Services. This technical information includes device and network information, cookies, log files, and analytics information.
  • Based on your consent, we collect behavioral analytics about how you use our website or Services. This information includes captures of Tamboo webpages you view, as well as the activities you perform on those webpages, such as where you click on a webpage, where you scroll on a webpage, and what information you type into a webpage.
  • Based on the partners you permit us to share your information with, we may also obtain additional third party information about you from these partners, such as demographic information. This information helps us better serve our website visitors and customers.

When you sign up for a Tamboo trial or an account:

  • We collect basic account information such as your name, email address, and password that help secure and provide you with access to our Services.
  • Profile and use information is collected when you use the Services.
  • When you make a payment on Tamboo, you may provide payment information such as your payment card or other payment details. We use Payment Card Industry compliant third-party payment services and we do not store your credit card information.

When you contact us either through our contact form or through email:

  • We collect basic contact information such as your name and email address so that we can service and respond to your request.

Cookies and Similar Technologies

Tamboo uses a number of cookies for different purposes. When you visit Tamboo or use the Services, Tamboo may store one or more cookies on your computer. Some of the cookies that Tamboo stores on your computer may contain a unique identifier that has no meaning outside of Tamboo. Tamboo uses cookies to personalize your experience and to remember decisions or information that you have already entered, as well as to keep you logged into Tamboo's Services.

Most browsers automatically accept cookies presented by a website. You can manage the cookies that Tamboo stores on your computer through the settings your browser provides you for managing cookies. Not accepting cookies may make certain features of Tamboo's website or Services unavailable to you. Tamboo is committed to providing you choices to manage your privacy and sharing. However, Tamboo does not recognize or respond to browser-initiated DNT (Do Not Track) signals, as the internet industry has not fully developed DNT standards, implementations, or solutions. Tamboo may use your IP address to identify you, to administer our Services, and to assist in diagnosing problems with Tamboo's servers.

Log Files

Tamboo's website and Services use log files. Information stored includes IP addresses, browser and operating system information, ISPs (Internet Service Providers), pages visited, referring pages, and timestamps. This information is used to analyze trends, administer, protect and secure the Services, track visitor movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. may be linked to session, account, or user identifiers.

How do we use your personal data?

Tamboo uses the personal data we collect and receive to administer and operate the Services and as otherwise described in this Privacy Policy. We also use your personal data to analyze, develop, and improve the Services. To do this, Tamboo may use third party analytics providers to gain insights into how our Services are used and to help us improve the Services. We may also use your personal data to market the Services, credit or accept payments, provide support related to the Services, and communicate with you.

For example, we may use your personal data for the following purposes:

When visiting our website or using our Services (based on your consent):

  • To analyze how you use our website or Services to improve our usability and user experience.
  • To understand demographic information about our website visitors and users of our Service, which helps us craft more on-point content and marketing.
  • To send you marketing offers through Facebook once you've left our website.
  • To send you marketing communications through email (where you hahve agreed to receive such messages).

When you sign up for a Tamboo trial or account:

  • To create and manage your Tamboo account.
  • To process payment for your use of Tamboo's services.
  • To process email inquiries you send to Tamboo about Tamboo, its services, or your Tamboo account.
  • To send emails relating to your use of Tamboo's services.
  • To send emails relating to your payment for Tamboo's services.
  • To send informational emails about changes to Tamboo's services.
  • To send marketing offers such as newsletters.

When you contact us either through our contact form or through email:

  • To process email inquiries you send to Tamboo.

What kinds of automated decision-making or profiling do we perform with your data?

We do not directly perform any kind of automated decision-making or profiling with your data, although some of our processors (such as Google, Facebook, or Stripe) may employ automated decision-making or profiling with the data they receive from us.

Who do we share your personal data with?

We never share your personal data with anyone without your explicit consent.

Based on the consent you've given, we may permit the following companies to use your personal data for processing, but only for the purposes you have given consent to:

  • Tamboo - For website usability and user experience research
  • Google Analytics - For website analytics
  • Facebook - For retargeting/remarketing through Facebook
  • Stripe - For payment processing and subscription management

How long do we keep your personal data?

We retain personal data as long as it is necessary to provide the Services to you and others, subject to any legal obligations to further retain such information. Information associated with your account will generally be kept until it is no longer necessary to provide the Services or until you ask us to delete it.

When you ask for us to delete your personal data, it may take up to 30 days to fully delete that data from our systems.

Additionally, we may retain information from deleted accounts to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the Terms of Service, and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

Information about you that is no longer necessary and relevant to provide our Services may be de-identified and aggregated with other non-personal data to provide insights which are commercially valuable to Tamboo, such as statistics of the use of teh Services.

What options do you have for managing your personal data with us?

If you are a natural person of the European Union, you have the right to request from Tamboo:

  • Access to the personal data Tamboo has collected from you
  • Rectification of the personal data Tamboo has collected from you
  • The erasure of the personal data Tamboo has collected from you ("right to be forgotten")
  • A restriction to the processing of the personal data Tamboo has collected from you
  • An objection to the processing of the personal data Tamboo has collected from you
  • An extract of your personal data for the purposes of data portability
  • The withdrawl of your consent to Tamboo's collection of your personal data

To exercise any of these rights, please contact us with your request.

In addition to these options, you also have the right to lodge a complaint with a supervisory authority, as outlined in the GDPR.

Where is my personal data processed?

The Services are operated in the United States. If you are located outside of the United States and choose to use the Services or provide information to us, you acknowledge and understand that your information will be transferred, processed, and stored in the United States, as it is necessary to provide the Services and perform the Terms of Service. United States laws may not be as protective as those in your jurisdiction.

Privacy Policy Information

Tamboo reserves the right to modify this Privacy Policy at any time. Please review it occassionally. If Tamboo makes changes to this Privacy Policy, the updated Privacy Policy will be posted on the Services in a timely manner and, if we make material changes, we will provide a prominent notice. If you object to any of the changes to this Privacy Policy, you should stop using the Services and request for Tamboo to delete your account and to remove any personal data it may have collected from you.